[vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”How do I sign up to Shopbeta.com.gh?” el_id=”1459864577831-bdb5bc1a-4a98″]
- Look for the signup account tab at the top right of our homepage and click on it.
- Fill in your personal details and when all fields have been filled, click on ‘Register’.
- You will receive a welcome email from Shopbeta.com.gh
When you sign in to your account, you will be able to manage your account and buying activities:
- Proceed through checkout faster
- Edit your personal information
- Update your address book and store alternative addresses
- Check your order status
- Benefit from rewards offers for members only
[/vc_toggle][vc_toggle title=”How does shopping work on your website?” el_id=”1459864633996-9b7e4f16-199e”]When you see a product you want to buy, just follow the steps below:
- Select your chosen color/size and then click on ‘Add to cart’. This will take you to the checkout page.
- You can also add the item to your card and when you’re finished shopping, click on ‘Proceed to checkout’ to complete your order.
- At checkout, if you’re a new customer, you’ll need to fill in a few personal details and your chosen shipping address.
- If you’re a returning customer, you will need to sign in and select your preferred payment option before clicking the ‘Place order’ button.
- You will receive an order confirmation email with your order number and shipping & payment details.
- A member of our customer support team will be in contact with you shortly thereafter to confirm your order and delivery preferences.
[/vc_toggle][vc_toggle title=”I’d like to sell my products on your website. How can I do this?” el_id=”1459864665894-b82f7067-8407″]
- If you’d like to become a Shopbeta business partner, you should fill the Become a Supplier form in the customer service footer section or submit an email detailing your product and company information, along with product photos, to info@Shopbeta.com.gh.
- After submission, you will be contacted by a member of our vendor management team to discuss further.
[/vc_toggle][vc_toggle title=”I’ve placed an order. When will it arrive?” el_id=”1459864700197-4c554837-f084″]
- At Shopbeta you can expect delivery within the same day or the next. You’ll receive a notification as soon as your order is dispatched from our warehouse, and you’ll be contacted by phone by a Shopbeta customer support officer on the day of delivery to confirm your availability.
[/vc_toggle][vc_toggle title=”What happens if I am not home at the time of delivery?” el_id=”1459864738156-c9e9af2d-48c9″]
- Our customer support officer always calls you before any delivery is made to confirm the details. If you are unable to be present, then delivery can be rescheduled within 3 days. If 3 unsuccessful attempts at delivery are made, your order will be canceled.
[/vc_toggle][vc_toggle title=”I haven’t received my purchase. What should I do?” el_id=”1459864765251-4a22323b-b290″]
- If you have not had any contact from Shopbeta 3 days after ordering, then please call us on our hotline 0244332210 or email us at support@Shopbeta.com.gh. Make sure to quote your order number when you contact us – you can find it in the email sent as order confirmation.
[/vc_toggle][vc_toggle title=”Can I have my purchase delivered to an address other than my home?”]
- Shopbeta delivers to the address of your choice – just make sure you enter this in the “shipping address” field at checkout.
[/vc_toggle][vc_toggle title=”I’d like to pick up my item instead of having it delivered. Is this possible?”]
- You can pick up your order from the Shopbeta affiliate warehouse.
[/vc_toggle][vc_toggle title=”Where is your office located?”]
- The Shopbeta corporate office is located in the Asylum Down Round about in Accra
[/vc_toggle][vc_toggle title=”Do I have to register to start shopping?”]
- You can choose to buy items without registering as a customer and you can see your order details by following the link in your confirmation email.If you decide to register when buying your item, you can do it by simply choosing a password at the end of the checkout process.
[/vc_toggle][vc_toggle title=”I can’t find what I am looking for. What can I do?”]
- We’re always keen to increase our product range and we love to keep our customers satisfied. Can’t find what you’re looking for? Let us know and we’ll see what we can do.
[/vc_toggle][vc_toggle title=”How can I pay for my order?”]
- Shopbeta makes shopping super convenient with several payment options to choose from:Cash on Delivery: Cash on delivery is for (Greater Accra only)
- Etranzact (Payfluid): Pay with your VISA, MasterCard, Gh-link card, MTN mobile money, Airtel Money, Tigo cash and more
- Pay by Bank Deposit/Transfer: Place your order first and then make a bank deposit / transfer to:
Account Name: Shopbeta Online Ghana
Account Number: 1441001229934
SWIFT Code: ECOCGHAC
Kindly enter your order number and full name in comments/remarks while making the transfer / deposit.
Our team will proceed with your order upon receipt of the transfer/deposit.
[/vc_toggle][vc_toggle title=”Can I negotiate with you on your prices? “]
- We go out of our way to source you the best products at the best prices, and we’re sure you’ll agree. For this reason, we are unable to negotiate on price.
[/vc_toggle][vc_toggle title=”How do I search for products?”]
- Click on the category name on the left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.
[/vc_toggle][vc_toggle title=”How do I place an order on your website?”]
- Once you have found your preferred product, just follow the steps below:
- Select your preferred colour/size and then click on ‘add to Cart/Buy now’, to add this product into your cart.
- Click on the ‘proceed to checkout’ tab to complete your order
- At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
- If you are a returning customer, please log-in – Click on your preferred payment option.
Use payfluid for all other live payments before clicking the ‘Place order’ button.
You will receive an invoice when the order is successful.
The Account manager will give you a call to confirm the order